Urgent Care Centre Report Brants Bridge

All patients were satisfied with their experience of accessing the service, waiting and the care they received.

We observed a calm, pleasant environment with staff and clinicians treating patients with care.

Patient suggestions for improvement included extending the service to allow diagnosis of issues that currently require patients to travel to hospital and allowing walk-ins for illness as well as minor injury.

While the site is largely accessible, Healthwatch recommends addressing the columns in reception, improving the signage directing patients to the lift and the toilets.