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In January 2020, Healthwatch Bracknell Forest followed up research we had undertaken in 2018 as to whether recipients of domiciliary care provided by Watershed were happy with their services.
Healthwatch Bracknell Forest conducted an unannounced Enter and View visit, as part of a planned set of visits looking at the care provided, specifically around how the homes are able to support residents with additional needs.
This survey was completed as GP Services, particularly access to and ability to make an appointment at a convenient time and in a timely manner, remains the topic Healthwatch Bracknell Forest receives the most feedback on.