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Hospitals need to do more to show people how they learn from complaints

27/01/2020

Healthwatch England's latest report, looks at hospital complaints.

Sir Robert Francis will be sending a letter out to all hospitals and NHS leaders to make them aware of the report and the action that needs to be taken.

Key findings include:

  • Only 38% of trusts make public any information on the changes they’ve made in response to complaints.
  • Local reporting on complaints is inconsistent and inaccessible.
  • Our analysis shows that only 1 in 8 hospital trusts (12%) are demonstrating that they are compliant with the statutory regulations when it comes to reporting on complaints.

Read more.

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